Abode

How can I pay for my order?
You can pay online, or over the telephone, using Visa, Mastercard or Maestro. Or, you can choose to post us a cheque made payable to Abode. When sending a cheque please allow 3-4 working days for clearing. Please do not send cash by post.

Is it safe to pay by credit card?
We use Protx, who are recognised specialists in online transactions, to provide a secure server for processing credit card transtactions. We will never contact you asking for credit card payment details to be sent by non-secure email. If you are unsure about placing your order online please call us on 01603 623823.

Do I have to pay for delivery?
We offer free delivery to most UK addresses on orders of £395 and over. Orders for less than £395 are charged £30 for delivery. An additional delivery surcharge may apply to some addresses in Northern England and Scotland, Wales and parts of the Wesy Country. These charges are only made to help with the significantly greater delivery costs. Please call us on 01603 623823 to arrange delivery if you are in this area.

What if there is something wrong with the furniture when I receive it?
Let us know immediately by telephone or email and we will offer you a replacement or refund.

What if I change my mind about the order, or do not like the furniture?
If you wish to cancel an order before delivery please contact us by telephone or email.
If you do not wish to keep an item, for any reason, you can return it for a refund or replacement. Please advise us within 7 days of delivery. All items that are returned should be unused and in their original packaging. We cannot accept the return of items that are not in their original packaging. If you are cancelling your order because you’ve changed your mind then please note that you will have to pay the costs for returning the goods.

We cannot accept the cancellation of orders for items that are in any way altered or made to customer’s specifications once work has commenced. Your statutory rights are unaffected.

I am at work during the day, how will I be able to take delivery of my furniture?
If you find it difficult to receive deliveries, consider asking a neighbour or friend to receive the delivery for you, or you may be able to ask someone else to open your house to receive the delivery.

Does the furniture require assembly?
Most items of furniture are delivered fully assembled. Some items do require assembly and are described as such on the individual product page. Our delivery drivers are not able to assemble furniture.

Is the furniture suitable for conservatories?
The Seville Wicker, Lloyd Loom, All weather ranges are perfect for conservatories. Our customers do also place wooden furniture in conservatories without experiencing problems; although we cannot recommend this, because the effects of direct sunlight and higher temperatures can be detrimental to the furniture.