Customer Feedback

Putting customers first and providing a high standard of service are easy things to say but in practice, to achieve these, it requires committed people who are motivated and genuinely interested in customers. We have built a team of dedicated people that take pride in the reputation that they have earned for their knowledge, helpfulness and interest in our customers. Our staff will always try to put our customers first, because we know that the level of service that you receive is just as important as the items you receive.

Please contact us with your comments and feedback, and just as importantly, let us know if we have got something wrong so that we can try to rectify the problem. All correspondence we receive is acknowledged.

It is always a pleasure to receive a letter or email from a satisfied customer. Here are some recent comments that we have received, so you can see we actually do what we say.

Miss Griffiths - Cardiff

"We recently ordered the Bordeaux table and chair set from your selves, it was very close to Christmas and with the snowfall we experienced we never thought we would hgave or furniture in time for Christmas, but we were thrilled to receive our delivery in the snow in time for Christmas lunch! Thank you so much for for all your help and to the deliver driver who braved our estate!"

Mrs Crowe – Abingdon

"I am writing to let you know how happy we are with the Quadra furniture that we purchased recently. It has made such a difference to my living room."

Mrs Delissen – Harrogate
"I recently received the Large Quadra TV Stand and was very satisfied with both the quality and price of the item and additionally your great customer service and prompt delivery. Thank you from a satisfied customer."

Mrs Walker – Weston-Super-Mare
"Dear Michelle, Just a not to thank you for your wonderful service! The chairs are lovely and the table arrived with a lovely deliveryman ahead of schedule. So - thank you to you all."

Mr Hales – Whinburgh
"Just a thank you for the care and professionalism you showed when delivering our furniture last Wednesday. Thank you"

Mrs Davies – Wells
"My Quadra dining furniture was delivered 2 weeks ago, and I am writing to let you know not only how pleased I am with it, but also to express my appreciation of its smooth delivery."

Mrs Wright – Harrow
"I just wanted to say how extremely pleased we were with our furniture, quality is superb, it looks fantastic in our dining room....Thank you We will definately be back!!"

Mrs Stenhouse – East Kilbride
"My husband and I bought some oak furniture from your company online in January, and it was delivered last month. I meant to call you personally, but due to the fact that we had not been living at home, and moved back to quite a mess, I hadn't got round to it. We just wanted to let you know that we are delighted with our purchases - they are exactly what we were looking for. I am so glad we found your site, and have recommended your company to several of our friends. With many thanks again."

C.Banting – Surrey
"Just to let you know that I'm very pleased with my furniture and was impressed by your delivery service. Many Thanks."

Mr & Mrs Blades – Canterbury
"The leather sofas are fabulous. We were impressed with the quality and choice, far more than in large department stores and they were good value for money. The staff were very friendly and the order was handled well and safely delivered."

Mrs Sheppard – Suffolk
"Congratulations! Our most pleasurable shopping experience. Your friendly staff, superb products and first class service all exceeded our expectations. We have no hesitation in recommending you to our friends."

Mrs Terrington – Drayton
"From our initial visit to your Timberhill showroom, to the delivery of our furniture, the service we received was exceptional. The customer focused care and attention to detail coupled with the quality of the products has ensured Abode will retain our custom for future purchases."

Dr Stears – Hampshire
"Our furniture is exactly what we were searching for - beautiful English Oak, individual, simple design and excellent quality. The furniture was delivered on time and with care. We are extremely pleased with our purchase and the oak is mellowing and becoming even more attractive with time."

Mr Webster – Portugal
"Recently we purchased from Abode a substantial order of furniture which was due for export. Considerable assistance with ideas was given to us by the very helpful and knowledgeable staff. Delivery was straight forward and on time with every item being superbly packed. All in all the whole process of working with Abode was a pleasure and the quality of the pieces purchased was well above our expectations."